Shipping Policy
We want your order to arrive quickly and safely. Here’s everything you need to know about how we process and deliver your items.
Shipping options
Standard — most items
Local warehouse dispatch
Items stocked locally ship fast. You’ll receive your order 4-8 days from your date of purchase
Longer lead time
International sourced items
Some items are dispatched directly from our international suppliers. These take a little longer but are tracked every step of the way.
Estimated delivery times
Local Stock
Processing & dispatch
1–3 business days after order confirmation
Delivery after dispatch
3–5 business days
Total estimated time end to end
4–8 business days from order to door
International sourced items
Items shipped from overseas suppliers
14–18 business days. total (dispatch + delivery)
How your order gets to you
Order placed
You receive your order details
Order processed
Our team verifies and prepares your order for dispatch. Payment is confirmed at this stage. (not in case of COD)
Within 24 hours of ordering
Dispatched & tracking sent
Your order is handed to our courier. You’ll receive a tracking number by email or SMS.
1–3 business days (local) · 12–16 business days (international)
Out for delivery
Your order is with the local delivery team and on its way to you.
Delivered
Order arrives at your door. If you’re not home, the courier will follow the delivery instructions provided at checkout.
Good to know
Business days only. Orders placed on weekends or public holidays will begin processing the next working day. Delivery estimates are in business days and exclude weekends and public holidays.
International sourced items are clearly marked. Product pages will indicate if an item ships from overseas so you know before you order.
Delays can happen. Delivery times are estimates, not guarantees. Factors like weather, courier delays, or high demand periods (e.g. holiday seasons) may affect your delivery date.
Tracking updates. Once your order is dispatched, you will receive tracking information via the email address used at checkout. Please check your spam folder if you don’t see it.
Last updated: June 2025 · If you have questions about your order, please contact our support team. We aim to respond within 1 business day.